Integrated care

Our principle of «integrated care» is based on the realisation that coordination along the treatment pathway can be improved by a meaningful networking of service providers. Healthcare is provided in close collaboration between all stakeholders with the aim of achieving the best possible results.

Our integrated care regions
Integrated care vs. VIVA health plan
Successful introduction
Our range of services in the regions
What is different about integrated care?

Our care regions

Jurassic Arc

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Ticino

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Central Plateau

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Integrated care and VIVA health plan

«The principle of our integrated care is: being and staying healthy pays off.»

Integrated care is a modern healthcare concept in which all specialists and facilities involved in treatment work closely together. The aim is to provide patients with continuous and seamless care - from preventive care to diagnostics and treatment through to rehabilitation. General practitioners, specialists, clinics, medical centres and care facilities work as a coordinated network (integrated care region). This ensures that waiting times are reduced, duplicate examinations are avoided and treatment is more efficient and safer. People with chronic illnesses in particular benefit from continuous and well-coordinated care.


The VIVA health plan is the insurance framework that makes it possible to maximise the benefits of integrated care. It offers policyholders direct access to GPs, specialists, clinics and health coordinators. The plan also includes personal support from health coordinators, free preventive services without a deductible, optimised care for chronic illnesses and a hotline that is available around the clock. The VIVA health plan also ensures that costs remain transparent and that patients can concentrate on their health without having to worry about administrative hurdles.


To summarise: Integrated care describes the medical model, i.e. how doctors, clinics and other healthcare services work together to provide end-to-end care. The VIVA health plan is the tool that makes it easier for patients to access this network and ensures that they can enjoy all the benefits of integrated care. Without the concept of integrated care, the network would not exist, and without the VIVA health plan, access for patients would not be organised so easily and efficiently.

Successful introduction of the integrated care network

The Réseau de l'Arc, Switzerland's first integrated healthcare organisation, has set new standards in healthcare with its innovative approach. The organisation includes the former Hôpital du Jura bernois with its sites in Moutier and Saint-Imier, several Medicentres and an extensive psychiatric network. By closely linking all actors in the healthcare system, it has been possible to ensure high-quality and cost-efficient healthcare.

The Swiss healthcare system continues to face major challenges: misplaced incentives drive unnecessary treatments and rising costs, while demographic change is altering the demand for healthcare services in both quantitative and qualitative terms. However, with the successful launch of the integrated care model, the Réseau de l'Arc has proven that these problems can be solved.

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Rollout across Switzerland

The success to date proves that this care model not only increases efficiency, but also significantly improves patient satisfaction. The planned nationwide rollout marks a decisive step towards more sustainable and future-oriented healthcare. The goal is to offer everyone in Switzerland the opportunity to experience healthcare that is both affordable and of the highest quality.

The holistic expansion of the integrated network to the whole of Switzerland will make a decisive contribution to the further development of the healthcare system – for a healthier and happier society.

Our range of services in the regions

Discover more about VIVA-Health

Discover the VIVA-health plan here

What is different about integrated care?

Focus on prevention

Integrated care puts prevention at the centre. Instead of treating illnesses retrospectively, it promotes a healthy lifestyle and strengthens physical, mental and social health.

People with chronic illnesses in particular benefit from individual, proactive care that stabilises their condition and recognises any deterioration at an early stage.

Personalised medicine for life

The integrated care model supports members throughout their lives. All healthcare providers work together in a network to offer personalised, coordinated care. This avoids redundant examinations, ensures that treatments are efficient and significantly reduces costs – for high-quality, patient-centred care.

The principle of success of integrated care is based on transforming the system from a system of illness to a genuine health system where prevention is at the forefront.